Setting up a BPO, KPO, I.T setup need extra
capital, human resource and various planning before you establish the business.
Moreover, the licencing, authorization and handling legal issues are also the concern
which throws several challenges to a start-up-venture.
Outsourcing is the remedy that resolves all issues
immediately and helps in setting up the business effortlessly. Outsourcing to
Philippines offer English educated human resources, ready-made I.T
infrastructure, space, and lucrative solutions in establishing customer-facing
process easily.
Here is the list of customer facing processes
mentioned below:
- Inbound processes
- Outbound processes
- Online customer support
- Telemarketing
- Blended processes
- Application and software development projects
- Voice and non-voice based processes
- Back office projects
- Medical & general transcriptions
- Appointment setting
- Business development
- Billing
- Insurance
- Technical support
Outsourcing BPO services to Philippines offers a great support and assistance to the clients
at each level. Clients find a reliable partner that assist in company’s growth
and expansion in industry. The outsourcing vendor understands requirements of
the clients and work as an institution for meeting needs on-time. The
outsourcing vendors available in the Philippines are highly equipped in
handling the multiple tasks and projects at a given point of time easily. The
key skill behind producing an excellent work is the use of different
methodologies for recovering maximum business out from the projects.
As we all know that BPO Services involve the
following process mentioned below:
- Live web chat
- Catalog order taking
- Credit card processing
- Order entry
- Order tracking
- Up-sell
- Cross-sell
- Product answering
- Basic and advanced answering service
- Help desk services
- High volume support
- Appointment setting
- Customer service
- Dealer locate & referral services
- Class & seminar registration services
- List cleaning services
- Subscription renewals & sales
- Email answering services
- Technical support services
- Direct response
- Multilingual & bilingual services
- Total product fulfilment
- Sales and customer acquisition services
All
these and much can be availed by opting for outsourcing to Philippines.
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