Business process outsourcing (BPO) is one of the emerging industries. In some developing countries such in Asia, this industry shares a profit up to 30% per annum.
The reason that made it number 1 is the result oriented solutions that generates good money in stipulated duration.
Several industries such as insurance companies, banking firms, multi-national corporations, etc., outsource a part of their customer-facing processes mentioned below:
- Inbound processes
- Outbound processes
- Online customer support
- Telemarketing
- Blended processes
- Application and software development projects
- Voice and non-voice based processes
- Back office projects
- Medical & general transcriptions
- Appointment setting
- Business development
- Billing
- Insurance
- Technical support
Developed countries in Europe and North America require outsourcing their other processes to Philippines that are listed below:
- Live web chat
- Catalog order taking
- Credit card processing
- Order entry
- Order tracking
- Up-sell
- Cross-sell
- Product answering
- Basic and advanced answering service
- Help desk services
- High volume support
- Appointment setting
- Customer service
- Dealer locate & referral services
- Class & seminar registration services
- List cleaning services
- Subscription renewals & sales
- Email answering services
- Technical support services
- Direct response
- Multilingual & bilingual services
- Total product fulfilment
- Sales and customer acquisition services
In South East Asia, Philippines is one of the money oriented countries for outsourcing. Big business entities have reported that a company outsourcing to the Philippines can generate an annual savings in between 20% and 40%.
Call centre outsourcing Philippines offers various solutions to the organizations. These are:
- Saving costs
- Allow organizations to easily tackle market fluctuation and currency downfall
- Can easily hire skilled human resources at low-wage
- Allowing time and money to focus on core activities in business
